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Nextiva Evaluations & Scores from 8,400+ Verified Clients


Nextiva has earned over 8,400 opinions with its give attention to delivering Superb Service and an objectively spectacular enterprise communications platform.

What’s Nextiva greatest for? What do different SMBs and enterprises consider it?

This information will showcase highlights from 1000’s of Nextiva opinions, its most-loved options, and information about Nextiva to contemplate.

Highlights at a look:

  • Nextiva is a top-rated enterprise communications supplier that makes a speciality of VoIP telephone service, staff collaboration, and buyer expertise instruments.
  • Buyer opinions cite buyer help, uptime, textual content messaging, and total product options as causes to decide on Nextiva.
  • The Nextiva platform offers CRM, helpdesk, social media monitoring, and conferencing performance.
  • Nextiva is among the many highest-rated VoIP suppliers with enticing pricing and 24/7 help.

Nextiva Evaluations & Scores

Throughout the board, Nextiva upholds a excessive degree of customer support for 1000’s of corporations with its unified communications resolution. 

Evaluation Website Score Variety of Evaluations
GetVoIP 4.6 out of 5 2,994
G2 4.5 out of 5 2,144
Trustpilot 4.4 out of 5 1,900
Google Evaluations 4.3 out of 5 744
Gartner 4.5 out of 5 621
Whole 4.46 out of 5 8,403 opinions

GetVoIP Nextiva Evaluations

GetVoIP is among the many most respected evaluate websites for every part associated to VoIP, conferencing, contact facilities, and staff collaboration software program. It’s a dependable useful resource to get a balanced view of how individuals take into consideration enterprise communication. 

Nextiva VoIP Phone System Reviews on GetVoIP

Small enterprise opinions

Todd G. says:

The system is nice. Quick updating of individuals and adjustments. Help is quick to get on-line and fast to make adjustments.

Each time I name for help, they clearly perceive my adjustments, make the adjustments with a test to confirm that every one is nice. They even have concepts on the adjustments and might make options which are proper in keeping with my wants.

Professionals: Accessible 24/7 and all the time has a smile to assist.
Cons: None
Could 18, 2023

Jay H. says:

I just lately helped my firm swap over to Nextiva from a distinct service supplier. Nextiva’s assets and workers had been useful, affected person, and clear and made the transition almost seamless.

Since then, the help has been stellar, and the standard of our calls is considerably improved. The staff has accomplished an important job of serving to particularly tailor the service to our wants as an organization.

Professionals: Useful help, high quality service, good assets for transitioning from a distinct supplier.
Cons: None.
Could 18, 2023

Russell M. says:

Switched [to Nextiva] for its technical help. I’ve not been dissatisfied. I don’t have a lot spare time, and it’s a nice aid to have good tech help out there after I want them in order that I don’t must spend hours making an attempt to resolve the issue alone. If you’re in search of a responsive firm with an important product and nice individuals, look no additional than Nextiva.

Could 1, 2023

Katy B. says:

We converted to Nextiva in 2020 throughout the pandemic, and it’s been a profitable switchover for the agency.

We had been in a position to work at home and nonetheless obtain and make calls from our desktop app or cellular units with out purchasers noticing the distinction we had been within the workplace or dwelling. We even converted our fax service as nicely to Nextiva so we might fax from a desktop.

Professionals: Cell App and Desktop Choices.
Cons: Park Calls.
April 24, 2023

Randell T. says:

I’ve been with Nextiva with my enterprise for nearly 10 years. They’ve all the time been conscious of my wants for help. They’re inexpensive. They’ll simply scale up or down relying on your online business wants.

Since I first joined them as a buyer, their product choices have elevated considerably!

Professionals: Nice help (dwell and asynchronous), inexpensive, scalable.
Cons: None.
April 24, 2023

Mid-market and enterprise opinions

Krista Ok. says:

I’ve personally used the Nextiva VoIP telephone system for the final 5 years and have applied the Nextiva system for a number of purchasers, as nicely. Our shopper base is assorted throughout healthcare, authorities, and different personal industrial industries. Every set up has been a bit completely different, however the Nextiva system is adaptable to the wants of the purchasers.

The set up venture is streamlined, and also you actually have a “companion” within the implementation course of, in addition to after the set up, when wanted.

As an admin on the Nextiva system, one could make lots of the adjustments that could be wanted so as to add/delete a consumer, change name flows or teams, and so on; nonetheless, if I’d relatively have some help or simply work with help, they can help. Nextiva gives a number of choices for help when it’s wanted – chat, electronic mail, on-line portal entry with fast movies, and by way of telephone. They’ve a help staff that’s educated however have an escalation path for extra superior options when wanted. 

I personally use the Nextiva cellular and desktop app, as do many in my firm, in addition to our purchasers.

In brief, I’m a fan of the Nextiva system for small to massive companies.

Professionals: Worth
Cons: App
Could 1, 2023

Mark A. says:

We use Nextiva in our group of 115 workers. It’s user-friendly, and the administration portal for setting changes is intuitive. The app for the cellphone could be very problematic. That’s my solely criticism. Typically initially of the decision, there may be an echo & the calls drop incessantly. I hope Nextiva can repair this in some unspecified time in the future within the close to future.

Professionals: Worth
Cons: App
Could 16, 2023

Kenyatta C. says:

I get pleasure from working with the Enterprise staff for any setup, configurations, or working to resolve a difficulty. They’re educated and useful.

It’s a pleasure to obtain nice buyer help and to be shared data for self-service choices sooner or later if wanted. This makes myself and my staff outfitted to handle our providers and clients as nicely.

April 18, 2023

Tiffany Ok. says:

Whereas a bit expensive, our company appreciates the worth we obtain from Nextiva. The decision recording options and good customer support we get from the 1-800 quantity make the value price it. Any time we’ve got had any questions concerning utilizing our telephones, Nextiva has gone above and past, irrespective of how small our request was. Thanks, Nextiva!

Professionals: Good customer support.
Cons: None.
March 27, 2023



G2 Nextiva Evaluations

G2 is a famend product evaluate platform the place companies uncover, evaluate, and handle the know-how they should attain their potential.  The evaluate course of on G2 is rigorous and clear, guaranteeing that each evaluate is from a real consumer with none bias.

Nextiva Business Phone System Reviews on G2 - 2,144 Nextiva Reviews with an average 4.5 out of 5 stars. (June 2023)

Small enterprise opinions

Heather I. says:

What do you want greatest about Nextiva?
It was precisely what I used to be in search of; a direct resolution with out the headache. I referred to as from a referral, and by the point I obtained off the telephone, I had established a telephone system for my company prepared for fast use. 

What issues is Nextiva fixing and the way is that benefiting you?
I began with a Google Voice quantity and now I’ve established direct numbers for all my staff and a manner for them to work from wherever. 

Score: 5 out of 5
June 21, 2023

Administration Guide (Nameless) says:

What do you want greatest about Nextiva?
The platform is tremendous user-friendly. Voicemail means that you can report by means of their software program, or you possibly can add your personal recording. The decision flows are nice for small companies making an attempt to handle their incoming calls. Callers might be directed to recorded traces for primary data, releasing up time for workplace workers to do issues different than simply answering the telephone all day. 

What issues is Nextiva fixing and the way is that benefiting you?
We now have a distant worker working overseas, and this permits her to name and textual content our clients with a neighborhood quantity and permits her to achieve us instantly by way of textual content message with out incurring worldwide charges. 

Score: 5 out of 5
June 21, 2023

Kaylyn M. says:

What do you want greatest about Nextiva?
The onboarding agent was extraordinarily useful and affected person, as I didn’t have all the data wanted. They defined every part and answered all questions with clear solutions! 

What issues is Nextiva fixing and the way is that benefiting you?
Nextiva is being utilized to start out our name middle infrastructure. It permits us to have one space the place we will see and monitor our calls, view reporting, and guarantee our brokers are offering glorious service. 

Score: 5 out of 5
June 15, 2023

Mid-market and enterprise opinions

Raimer E. says:

What do you want greatest about Nextiva?
Basically, I’m delighted with Nextiva’s efficiency. It integrates many benefits for our enterprise, together with adapting capability and communication providers as wants come up rapidly. It additionally offers the pliability so as to add or take away customers, adapt capabilities and develop the infrastructure with out expensive {hardware} investments or advanced configuration modifications. One of many excellent options of this software program is its use of encryption applied sciences, information redundancy and safe servers to safeguard confidential data and guarantee uninterrupted service operation.

What issues is Nextiva fixing and the way is that benefiting you?
Nextiva has revolutionized my enterprise, altering the principles of the sport. Certainly one of its predominant benefits is its intuitive consumer interface, which simplifies the administration of all my communication channels, reminiscent of calls, videoconferences and messaging, from a single platform; Nextiva additionally gives me the potential for adapting my communication preferences in keeping with the precise wants of my firm, giving me the required flexibility. As well as, it’s critical to say its glorious integration with different enterprise instruments, reminiscent of Salesforce, which considerably impacts our workflow’s effectivity.

Score: 4.5 out of 5
June 23, 2023

Bella H. says:

What do you want greatest about Nextiva?
We love how straightforward is to get the invoices for our 80 places of work, and we love the app. 

What issues is Nextiva fixing and the way is that benefiting you?
We used to pay for therefore many alternative providers, however now we will have just one service supplier. 

Score: 5 out of 5
June 13, 2023

Anthony S. says:

What do you want greatest about Nextiva?
The software program is simple to make use of, provisioning new telephones is straightforward, and the interface is simple to navigate. 

What issues is Nextiva fixing and the way is that benefiting you?
Nextiva gives us an entire VoIP, texting, and name middle resolution with no need a number of corporations and units of software program. 

Score: 4.5 out of 5
June 22, 2023

Joshua S. says:

What do you want greatest about Nextiva?
Any time you need assistance, they’ve a number of channels to help. There’s all the time a useful resource or particular person to assist with something you want. I’ve not been dissatisfied. 

What issues is Nextiva fixing and the way is that benefiting you?
Nextiva permits us to centralize all of our distant workplace phone methods. This makes it a lot simpler to observe and handle a number of websites. The telephone service itself can also be very dependable. Nextiva assists you each step of the way in which. 

Score: 4.5 out of 5
October 14, 2022



Gartner Peer Insights Evaluations About Nextiva

On the subject of a evaluate website that caters to the enterprise, look no additional than Gartner Peer Insights. This platform is an accumulation of buyer opinions and scores from verified professionals.

Gartner Peer Insights is acknowledged for its stringent evaluate course of, guaranteeing that every one opinions are genuine and unbiased. With that mentioned, let’s dive into what the Gartner Peer Insights opinions must say about Nextiva.

Nextiva Enterprise Phone System Reviews on Gartner PeerInsights

Small enterprise opinions

Director of IT in Manufacturing says:

Nextiva has been nice. I considerably adopted the system after I took over as Director, however I’ve been pleasantly shocked by it. Our account supervisor has been superior and nice to work with. He responds rapidly and with at the least some kind of resolution each time.

What do you want most in regards to the services or products?

The benefit of use when creating a brand new consumer [and] provisioning new units The general administration capabilities.

Score: 5.0 out of 5
Could 5, 2023

Buyer Service Supervisor in Actual Property says:

Personally, I’m positive this instrument helps me with shopper interplay each day since I work instantly with appointments coordination between a number of events. This can be a actually efficient communication instrument certainly.

What do you want most in regards to the services or products?

Straightforward set up – Actually quick and dependable set up course of. Nice connectivity – A really secure connectivity worldwide. Person pleasant – Info could be very clear and helpful for customers. 

Score: 5.0 out of 5
Could 3, 2023

Director of Expertise in Manufacturing says:

General Nextiva has been the perfect VoIP resolution I’ve used. Their customer support is unmatched within the business

What do you want most in regards to the services or products?

Customer support, integration help, ease of administration.

Score: 5.0 out of 5
November 17, 2022

Mid-market and enterprise opinions

Audit Affiliate in Healthcare says:

Nextiva has been nice. I considerably adopted the system after I took over as Director, however I’ve been pleasantly shocked by it. Our account supervisor has been superior and nice to work with. He responds rapidly and with at the least some kind of resolution each time.

What do you want most in regards to the services or products?

The benefit of utilizing my laptop computer to reply, switch, and make calls, all workers are listed within the laptop computer utility so no want for firm [phone extensions].

Score: 5.0 out of 5
March 29, 2023

Workplace Supervisor in Enterprise Providers says:

Customer support with Nextiva is great! I’ve no bother getting help when wanted, however the portal could be very consumer pleasant. I can all the time discover a solution or somebody prepared to work with me to resolve the issue, which doesn’t happen fairly often! Most just lately, I had a billing query and this was investigated and answered promptly.

What do you want most in regards to the services or products?

Straightforward admin portal navigation, great customer support and high quality of calls. The help staff chat is likely one of the best to make use of, with a fast shifting queue.

Score: 5.0 out of 5
October 31, 2022



Evaluations Across the Internet

U.S. Information & World Report

Best Business Phone System Award from U.S. News & World Report (2021–2023)

U.S. Information is a number one digital information and knowledge writer. Their evaluation not solely positioned Nextiva as one of many high VoIP suppliers however named them the greatest enterprise telephone system in 2020, 2021, and 2022.

Clients can get limitless calling all through the U.S. and Canada, a neighborhood or toll-free quantity, at the least 1,500 toll-free minutes, web faxing, and voicemail to electronic mail notifications with all plans. Nextiva additionally offers numerous conferencing choices and the power to schedule conferences by means of integrations with Google and Outlook. […]

Nextiva offers enterprise clients with three extremely customizable service plans: Important, Skilled, and Enterprise. Not like some VoIP providers, Nextiva offers upfront pricing for its plans. Furthermore, upon getting 100 customers, the fee maxes out at $39.95 per thirty days per consumer. Along with scalability, Nextiva’s pricing is clear and straightforward to calculate.

In 2023, U.S. Information named Nextiva the second-best enterprise telephone system.

WP Newbie

WP Beginner - WordPress Tips

Small enterprise homeowners and entrepreneurs have possible visited WP Newbie earlier than. WP Newbie is greater than a weblog — it’s a hub of tutorials, guides, and product opinions for small companies utilizing WordPress.

After the corporate thought-about a number of VoIP telephone providers, it determined to use Nextiva.

Over the past two years of utilizing Nextiva as our unified communication platform, we’ve got come to actually recognize a few of their different superior options like video conferences for convention calls, audio conferencing, and voicemail transcription.

What our staff actually likes about Nextiva is their excessive name high quality, just about 100% uptime, and the truth that we will obtain telephone calls on the go from our iPhone (iOS), Google Android telephones, in addition to our tablets & laptops.

Enterprise.com

Business.com small business experts

Beginning and operating a profitable enterprise isn’t straightforward. That’s precisely what Enterprise.com goals to resolve. Their in depth guides and complete opinions assist entrepreneurs study and get useful enterprise product suggestions. 

Nextiva stood out from different enterprise telephone providers with its new, unified interface that retains all of your buyer and worker communications in sync. 

Corporations can ditch the spreadsheets and use Nextiva development evaluation to extend visibility into previous, current and future actions. Certainly, Nextiva’s enterprise intelligence options make it the perfect small enterprise telephone system for analytics and reporting. And with NextivaONE’s desktop apps, customers can see a buyer’s historical past, from emails to textual content messages, with out switching purposes.

It’s no shock why Enterprise.com rated Nextiva a stable 9 out of 10 for its user-friendliness, reliability, and total options. 

Info about Nextiva

  • Headquarters: Scottsdale, Arizona
  • Individuals: 1,200
  • Conversations: 1.7 billion
  • Variety of customers: 914,000
  • Variety of companies: 140,000
  • Knowledge facilities: 8
  • Reliability: 99.999%
  • Certifications: SOC 2, PCI, and ISO/IEC 27001
  • Buyer Score: 4.44 out of 5
  • Funding: $250M, Goldman Sachs

Most-Liked Nextiva Options

Nextiva is famend for its enterprise VoIP telephone system, which is full of options designed to reinforce communication and productiveness.

Let’s dive into the highest 10 VoIP options customers rave about of their opinions: 

  1. Auto attendant: This enterprise telephone characteristic permits corporations to learn from automation for incoming calls, offering an expert first impression.
  2. Superior name routing: Nextiva’s clever name routing ensures no name goes unanswered, optimizing customer support. Direct inbound calls to your help or gross sales staff primarily based in your set standards.
  3. Cell app: The NextivaONE app lets customers keep in contact with clients and staff members wherever, making enterprise communication seamless and environment friendly.
  4. Enterprise SMS: Nextiva offers built-in enterprise textual content messaging (SMS) help that works throughout all mobile carriers. It lets customers ship texts from their enterprise telephone traces.
  5. Video conferencing: Nextiva gives high-quality voice and video conferencing, facilitating efficient staff collaboration. Simply be a part of a convention name with a click on with the Nextiva desktop or cellular app.
  6. Voicemail to electronic mail: Get an correct voicemail transcription and attachment on to customers’ emails so that they by no means miss particulars once they’re busy. This manner, customers can streamline how they test their missed calls with out losing time.
  7. Platform integrations: Combine your most well-liked enterprise collaboration instruments with Nextiva, enhancing its performance and usefulness on your complete staff. Nextiva integrates with Salesforce, Oracle Gross sales Cloud, HubSpot, and Microsoft Outlook.
  8. Name recording: Report telephone calls within the cloud for high quality management and coaching functions. Report and retailer telephone calls securely for as much as six months. 
  9. Enterprise telephone numbers: Nextiva walks new customers by means of choosing enterprise telephone numbers and transferring (porting) their present numbers at no cost. Its onboarding staff ensures your traces are all the time operational.
  10. Superb Service: Everytime you want a second opinion or need some assist organising a telephone characteristic, Nextiva contains 24/7 buyer help with each plan.

Along with these useful options, Nextiva offers free on-line faxing, a complementary toll-free enterprise quantity, and Microsoft Outlook integration, making it a wise selection for enterprise homeowners. 

Nextiva product screenshot - unified communications platform for small, mid-market, and enterprise companies.

Why Nextiva Tops the VoIP Trade

We might rattle off a bunch of the explanation why we’re the perfect VoIP supplier for companies. Or, we might let our clients share the highest 4 the explanation why Nextiva earns its excessive reward.

1) One platform to energy their enterprise

When you’ve gotten your organization’s communications in a single place, you not solely save time but additionally have the context you’ll want to handle your entire buyer and staff conversations.

All Nextiva clients get limitless nationwide calling. However on its Enterprise plan, they get limitless convention calls, display sharing, and name recording.

This manner, small enterprise homeowners get the perception to supply stellar buyer experiences.

“Nextiva is dependable, and I by no means have points with it. I just like the accessibility the net portal provides us. It’s straightforward to drag up previous invoices to see what options we’ve added, reminiscent of voicemail to electronic mail. I also can tweak settings as wanted within the portal and see a report of inbound and outbound calls.”

Imahn Nadim

Workplace Supervisor, West Coast Trial Attorneys

2) Ease of use retains everybody joyful

You don’t must be an IT wizard to make use of Nextiva, with a simple onboarding course of. They don’t have the time to learn to arrange a telephone system from scratch.

“The NextOS portal could be very intuitive and consumer pleasant, and it’s a snap to make adjustments. I can arrange a brand new line for a brand new consumer in lower than 5 minutes.”

Chris Kontz

Director of IT and CIO, Arizona Commerce Authority

3) Excellent buyer help

Irrespective of the place you get your online business telephone service, you’re going to have questions. Even IT workers get caught generally. Nextiva help is there on your staff at any time when they want a second opinion or a refresher on utilizing its telephone options. 

“Customer support is likely one of the large promoting factors, I’d inform anyone about Nextiva. We’re a really buyer service-driven enterprise. That’s primary on our checklist.”

Michael Corridor

Operations Supervisor, Spectrum Eye Care

4) Extremely-reliable communications community

Enterprise communications have to be dependable and reliable on your clients and your staff. It’s why Nextiva has invested thousands and thousands into growing a multi-point, redundant community engineered for glorious name high quality and uptime. 

“We will’t function with out a sturdy, high-functioning telephone system. Nextiva has been tremendously dependable, and I undoubtedly see us rising with Nextiva. I feel Nextiva actually provides us the pliability we have to develop, and it’s an important a part of our enterprise.”

Cara Barineau

Artistic Director & Principal, Blue Marble Media

The Backside Line: Nextiva is the Finest Alternative for Enterprise VoIP

Nextiva clearly stands out because the champion for enterprise VoIP options. There are various causes, however let’s sum it up to a couple key factors: 

  • Upholds superior community high quality: Nextiva delivers crystal-clear name high quality from its actively monitored enterprise-grade community, guaranteeing each telephone name and video assembly is pretty much as good as it may be. Each information middle meets stringent safety requirements set by ISO/IEC 27001. 
  • Consists of high enterprise options: Nextiva gives an enormous array of options, from voicemail-to-email performance to a strong IVR, in addition to easier options like name move builder and auto attendants to maintain your online business communication on-line.
  • Offers greater than telephone service: Nextiva gives rather more than dependable cloud telephone service. It now has social media administration and popularity monitoring as part of its product suite. These options are vital for any firm to construct its model and assist its clients — and one thing you gained’t get from RingCentral or Ooma.  

Amongst many others, these factors have been echoed by the 1000’s of happy clients of their opinions, reinforcing Nextiva’s place as your best option for VoIP telephone service.

On the lookout for extra VoIP supplier comparisons? Take a look at these head-to-head comparisons: 

Ratings & Reviews About Nextiva: G2 (4.5 out of 5); Gartner (4.5 out of 5); GetVoIP (4.6 out of 5).

FAQs about Nextiva

What do individuals like about utilizing Nextiva?

Nextiva has earned rave opinions from its customers for a myriad of causes. The platform’s ease of use and setup tops the checklist, making it a cinch even for these not tech-savvy. Let’s delve into the specifics of what customers actually love about utilizing Nextiva. 

Reliability: Nextiva is a reliable telephone service supplier with nearly no downtime. See why Nextiva is known as essentially the most dependable VoIP supplier
Customer support: Clients routinely point out the excellent customer support they’ve obtained. It’s not a premium add-on; it’s included with each plan, together with the Important plan, Skilled plan, and Enterprise plan.
Options: Nextiva offers complete VoIP options made for small companies and enterprises, together with superior name routing, name forwarding, and video conferences.
Worth: Even with its in depth product options, Nextiva is affordably priced, successfully changing extra providers that an organization pays for (like Hootsuite or Aircall), making it an important worth for small and enormous companies.

What makes Nextiva completely different from rivals?

Nextiva stands out from its rivals because of its distinctive customer support and strong characteristic set. The corporate prides itself on its 24/7 buyer help, which is uncommon within the business. It’s Nextiva’s dedication to Superb Service that units them aside. 

One other Nextiva benefit is the great suite of enterprise communication instruments. Nextiva gives a variety of merchandise, together with cloud telephone service, video conferencing, staff messaging, social media, digital name facilities, and buyer relationship administration (CRM) instruments.

This makes it a one-stop store for companies in search of an entire communication resolution.

What might Nextiva stand to enhance? 

Regardless of the general consumer satisfaction, there’s room for enchancment for Nextiva. Some clients have cited occasional stories of dropped calls and audio glitches. These VoIP points, nonetheless, appear to be associated to 1’s web or mobile protection relatively than Nextiva itself.

Nextiva created a VoIP high quality check to assist customers with an unbiased evaluation to find out if their web connection helps the real-time calls for of video calling and simultaneous telephone calls.

What number of corporations use Nextiva?  

Presently, over 100,000 companies worldwide belief Nextiva for his or her communication wants.

These corporations symbolize many industries and sizes, from small native companies to massive firms with a worldwide presence. With its versatile platform and top-notch customer support, Nextiva has a large enchantment for corporations of all sorts. 

Notable purchasers embody Shelby American, United Approach, Taco Bell, Pac-12, and YMCA, illustrating the pliability of Nextiva’s choices. Whether or not you run a small enterprise or an enterprise, Nextiva has the communication options to satisfy your wants.

Editor’s Word: Buyer opinions have been calmly edited for readability and grammar. A few of the evaluate websites talked about might earn a charge for serving to enterprise homeowners discover the perfect enterprise telephone service for his or her wants.

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